Terms of Service Prontogold spa

Before using the Site, all Users are advised to read all the General Conditions carefully and to make sure they understand them.
For any information you can contact our Customer Service by clicking HERE.

These General Conditions are aimed at defining the conditions in which Pronto Gold spa, directly or through the Internet site, allows Users to access and browse the Site, and to purchase the Products offered for sale.
Users will be invited to accept the General Conditions when they browse the Site and, in particular, when creating an account, regardless of the possible realization of a Transaction on the Site. If a User does not accept the General Conditions, he cannot access any Product, nor register or place an Order on the Site. By making any purchase, the user fully accepts these General Conditions of Sale.


The presentation of products and services on the site or through Pronto Gold spa applications for mobile devices constitutes an invitation to buy or sell.

If you want to buy one or more products, you can select them one at a time, adding them to your cart. Once you have selected all the items you intend to buy, you can close your cart and submit the order. At this point you will see a summary page of the products you selected, their price and delivery options (with the relative costs). You will be asked to choose the preferred solution for delivery, transport and payment method.

At the top of the same page, you will find the "Buy now" button, which you will have to click to place the order.

Your order will therefore be considered as your purchase contract proposal addressed to Pronto Gold spa for the listed products, each considered individually. Upon receipt of your order, we will automatically send you a message to take charge of the order itself ("Order Confirmation"). The Order Confirmation does not constitute acceptance of your purchase proposal. By sending the Order Confirmation, in fact, we only confirm that you have received the order and that it has undergone a data verification process and that the products you have requested are available. The sales contract with Pronto Gold spa will only end when we send you the package. You can cancel your order within 24 hours provided that the order has not been prepared for the shipping process. In this case you will not be charged any costs. However, the right of withdrawal is subject to the terms and conditions referred to in the paragraph "Right of withdrawal".

The customer agrees to receive an order summary accompanied by a receipt. The issue of the invoice (paper or electronic) relating to an order will be made only upon specific request sent by email to This email address is being protected from spambots. You need JavaScript enabled to view it. .


All prices are inclusive of VAT applicable by law.

Information on the availability of the products we sell are listed on the site, as well as on the presentation page of each product. In addition to the information provided on this page or elsewhere on the site, we are unable to give more precise indications regarding the availability of the products. The estimated times of sending and delivery of the products are purely indicative and it is not possible to rely totally on them. Once the order is received, we will communicate by e-mail if some of the products ordered are not available.


If the goods ordered from Pronto Gold spa to its Partners were to be delivered outside of Italy, any additional customs clearance costs will be borne by the Customer. We do not have control of these costs and we cannot predict their amount. Customs policies vary considerably from country to country: therefore, please contact the local customs office for further information.


Within the limits permitted by law, Pronto Gold spa declines all responsibility in the event that the product delivered does not comply with the legislation of the country of delivery other than Italy.

Pronto Gold spa is not responsible for non-substantial differences between the goods purchased and their illustrative images and text descriptions published on its website.

Without prejudice to cases of willful misconduct or gross negligence, Pronto Gold spa is liable for any direct and foreseeable damage only up to the moment of the conclusion of the sales contract. Therefore, he will not be responsible for any losses suffered, loss of earnings or any other damage that is not an immediate and direct consequence of the default of Pronto Gold spa or which was not foreseeable at the time of the conclusion of the sales contract.


These General Conditions of Sale are regulated and must be interpreted in accordance with Italian laws and the application of the United Nations Convention on International Goods Sale Contracts is expressly excluded. The Court of Milan Italy is competent for any controversy.


Pronto Gold spa reserves the right to modify the site, the policies and these General Conditions of Sale at any time to offer new products or services, or to comply with legal or regulatory provisions. The Customer will therefore be subject to the policies and terms of the General Conditions of Sale from time to time in force at the time the order is placed, unless any changes to these policies and to these terms are required by applicable law or by the competent authorities (in which case, they will also apply to orders placed previously). If any provision of these conditions is deemed invalid, void or for any reason inapplicable, this condition will not in any case affect the validity and effectiveness of the other provisions.


In the event of failure by the Customer to comply with these General Conditions of Sale, the failure by us to exercise the right to act against the same does not represent our renunciation to act for the violation of commitments made by the same.


Pronto Gold spa tries to ensure that access to the Services is provided without interruption and that transmissions are made without errors. However, due to the nature of the Internet, uninterrupted access and the absence of errors in transmission cannot be guaranteed. In addition, the Customer's access to the Pronto Gold spa Services may also be occasionally suspended or limited to allow the carrying out of repair, maintenance, or the introduction of new activities or services.

Pronto Gold spa will not be responsible for (i) losses that are not a consequence of our violation of these general conditions or (ii) for any loss of commercial opportunity (including lost profits, revenues, contracts, presumed savings, data, goodwill or unnecessary expenses incurred) or (iii) any other indirect or consequent loss that was not reasonably foreseeable, both by the Customer and Pronto Gold spa, at the time when the use of Pronto Gold spa services was started.

We will not be responsible for any delay or non-fulfillment of the obligations set out in these general conditions if the delay or non-fulfillment derives from unforeseeable circumstances or force majeure. This provision does not affect the Customer's rights deriving from the law and in particular the right to receive the goods purchased within a reasonable time or to be reimbursed in the event of non-delivery due to circumstances arising from unforeseeable circumstances or for reasons of force majeure. The legal provisions in force in some states may prohibit the limitations of liability indicated above. In the event that these provisions are applicable, the limitations of liability indicated above will have no effect and further rights may be recognized. None of the provisions contained herein limits or excludes our liability in the event of death or personal injury caused by our negligence or caused by willful misconduct or gross negligence.


Without prejudice to the exceptions indicated below, the buyer has the right to withdraw from the order made, without having to provide any reason, within 14 days from the day you received the product ordered (or the last product, lot or piece in case of goods, lots or multiple pieces delivered separately).

The exercise of the right of withdrawal to Pronto Gold spa must be carried out by sending the return item by registered mail with return receipt to Pronto Gold spa Via Vittor Pisani, 12 - 20124 Milan Italy.

In order to exercise the right of withdrawal, the product must be returned before the expiry of the 14-day period indicated above and in the conditions in which it was delivered by Pronto Gold spa.

For more information on the right of withdrawal and operating instructions, you can contact our Customer Service.


All payments received in relation to the product for which the right of withdrawal has been exercised will be reimbursed, shipping costs will be deducted and the costs of sending the return will be excluded, the latter being the responsibility of the Customer and must be paid by registered mail. rr or by using the Pronto Gold spa collection service at a cost of € 15.00 (Only for Italy).

In the case of payments processed through Paypal, an additional cost of 3.5% will be charged for orders from Eu countries and a 5.5% for orders from Non-EU countries. For returned products, in addition to the percentage indicated, the refund will be net of the initial shipping costs, too.

The refund will be made by bank transfer (communicated by the customer in the letter contained in the return package) or check made payable to the customer, within 30 days from the date of receipt of the return.

Any manipulation of the goods (other than that necessary to establish the nature, characteristics and functioning of the goods) may result in a decrease in their value and, consequently, in the refund itself.


Pronto Gold spa is engaged in the fight against counterfeiting. Each product is checked by industry experts and guaranteed to be authentic.

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Via Vittor Pisani 12 20124 milano

+39 02.87063178

+39 02 36515670